Order Cancellations
To cancel an order, please email us - hello@designmaison.co.uk within 30 minutes of your order being placed.
Unfortunately, after 30 minutes your order can not be able to cancelled due to our super efficient order processing service
Order Returns
We're sorry to hear that you are not happy with your Design Maison products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date.
This period is extended to 60 days for Christmas orders.
To return your order please email - hello@designmaison.co.uk in the first instance
**Only products returned in a new and unused condition and in their original packaging will be refunded.
Please note, all items listed below are NON-RETURNABLE due to hygiene reasons. Please do not send any of these items back for an exchange or refund.
Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. If this occurs please pop us an email on hello@designmaison.co.uk in the first instance.
Original postage costs will not be refunded unless an item is damaged or faulty.
If you spent over £25 and qualified for free UK delivery, we will deduct £2.95 when part of the order OR the whole order is returned (if this means the new order subtotal is below £25). This is to cover our initial delivery fee and the processing of the return.
If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
Unfortunately we are unable to process exchanges
